REFUND POLICY FOR PRIVATE AND PACKAGES BOOKED

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1. The hirer may cancel their booking within 7 days of payment of the deposit, and receive their deposit back in full less the administration fee (20% of the deposit).

2. If the hirer cancels their booking after 7 days of booking, their deposit will not be refunded. 

3. If the hirer cancels their booking within 14 days before the date, the full hire amount is to be paid by the hirer.

4. If the hirer books within 14 days of the booking date, then cancel, the hirer will forfeit the deposit in full.

 

For late payment, a penalty fee may apply.

 

Before contacting us to cancel your package because your event is not going ahead or the party is cancelled, please consider a change of date as a way to keep your deposit and use it for a night out on another date. We allow one free change to your booking date/package. Any subsequent changes after this will incur a further deposit equivalent to the one initially made to keep the booking still.
Administration Fee Applies to Cancellations and is usually calculated at 20% of the deposit made. 

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If you have paid your deposit, and it is confirmed by our staff member. If you decide to cancel your booking for any reason such as “change of mind” or “event is not going ahead” after paying your deposit, you will forfeit your deposit. We allow one free change to your booking date/package, this is to help you keep the initial deposit you have made and use it for another occasion and time in the future. Any subsequent changes after this will incur a further deposit equivalent to the one initially made to keep the booking still.

 

Please note, we understand that unforeseeable events (specifically deaths, wedding cancelled, sickness and unforeseen accidents) do occur, with that in mind we do allow one change to the booking free of charge. Any changes after, are subject to what we have left and also incurs additional fee equivalent to the deposit to still keep the booking. This change must be done 1. in writing and 2. at least 1 week before the event.